Privacy Policy

Introduction

Welcome to Mansi Exclusive ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mansiexclusive.com, visit our store, or engage with us through any communication channel including WhatsApp, SMS, RCS, Email, or Phone.

By using our website or services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.

Information We Collect

We may collect and process the following categories of personal information:

Personal Identification Data

• Full name
• Email address
• Phone number / Mobile number
• WhatsApp number
• Postal address / Delivery address

Transaction & Service Data

• Purchase history and order details
• Product preferences and interests
• Service inquiries and appointment bookings
• Feedback and reviews

Technical & Usage Data

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Location data (if permitted)

Communication Data

• Messages sent via contact forms, WhatsApp, or email
• Phone call records and inquiries
• Marketing preferences and consent records

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Process your orders, appointments, and inquiries
• To communicate with you: Send order confirmations, updates, and respond to your queries
• To send promotional communications: With your consent, send marketing messages about new collections, offers, events, and promotions via Email, SMS, WhatsApp, RCS, and other communication channels
• To improve our services: Analyze usage patterns to enhance user experience
• To personalize your experience: Provide tailored product recommendations
• To comply with legal obligations: Meet regulatory and legal requirements
• To protect our business: Prevent fraud and ensure security

Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, conducting our business, or servicing you (e.g., payment processors, delivery partners, communication platforms like WhatsApp Business)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Protection of Rights: To protect our rights, privacy, safety, or property

All third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance
• Provide personalized content and recommendations
• Analyze website traffic and trends

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Restricted access to personal information
• Regular security assessments and updates
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• To provide you with our services
• To comply with legal and regulatory obligations
• To resolve disputes and enforce our agreements
• For legitimate business purposes

When your data is no longer required, we will securely delete or anonymize it in accordance with applicable laws.

Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer for any complaints or concerns regarding the processing of your personal data: